Re-Calibration Procedures and Timing
· Re-calibration Procedures and Timing
Forward to Laser Point a specific Purchase Order for recalibration: no RMA number is necessary. Ship the products taking care that shipping documents include your PO number.
• It is mandatory that the PO includes, for each sent item, the following information: recalibration wavelength/ s, whether recalibration has to be done for Power or Power+ Energy ; Products Models ; Products Serial Numbers.
POs with incomplete information cannot be correctly processed and turnaround times will be delayed.
• Shipment costs to Laser Point, both ways, are always on customer's behalf.
· Fast Recalibration Service .
Following this procedure, the typical turnaround times for calibrations up to 600W will be reduced to 5 working days. Higher power calibrations will require 10 working days (period is for items already received at Laser Point premises).
a) To book a slot for faster re-calibration turnaround time contact : firstname.lastname@example.org and ask for the first available time slot which can be reserved for calibration of instruments;
b) include in the request the following information: recalibration wavelength/ s, whether recalibration has to be done for Power or Power+ Energy ; Products Models ; Products Serial Numbers
c) Laser Point will communicate the first available time slot and customer are requested to take care that goods arrive in advance to the agreed date.
d) items that do not conform to the fast re-calibration procedure will be handled on a first-in-first-out calibration sequence.