Comply to our return and shipping policy conditions :

  • No Product can be returned directly to Laser Point without prior asking for a Return Material Authorization (“RMA”) number.
  • Material for which an RMA number has not been issued, will be returned to the customer at his own expenses.
  • Laser Point is the only body entitled to repair or replace defective parts or products, in accordance with Laser Point internal procedures.
  • After their servicing, parts will be shipped back to the customer, provided that all issued invoices have been previously paid in full unless differently agreed.

Instructions for returning equipment :

  • Ask for the RMA number prior to shipping any product.
  • Fill the Customer RMA Form (provided by LaserPoint Customer Service)
  • RMA number has to be clearly reported on all related documentation and on the outside of package.
  • Ship items through a traceable carrier.

Re-calibration and Service

To arrange for servicing or annual recalibrations, contact your closest Laser Point service center to obtain a Return Material Authorization (RMA) number ( not necessary for re-calibrations).

LocationPhoneFaxE-mail
Europe39 022740023639 0225029161sales@laserpoint.it
Asia80 400-659-809680 571-88225252service@zcnsci.cn
USA---

Please always report the following information:

  • Model Number
  • Serial Number
  • Purchase Order Number

Additional instructions can be found below on the RMA tab.
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